Terms of Service

These terms govern your use of Coordinator, operated by Coordinator ("we", "us"). By creating an account or using the service you agree to them. They're written to be understood; where the law requires firmer language, it's below.

1. The service, and the price

Coordinator is provided free of charge — every feature, every seat. External services you choose to connect (payment processors, video, calendar, SMS, AI providers and similar) are your own accounts with those providers, under their terms and at their prices; we add no markup and take no share. Each organization includes 100 GB of file storage at no charge; additional storage is available at US$25 per month per additional terabyte. We may introduce optional paid offerings in the future; nothing you already rely on will be moved behind a paywall retroactively.

2. Accounts and organizations

• You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account.
• An organization's owners and administrators control its data, membership and settings. Removing a member removes their access, not their personal space.
• You must be legally able to enter contracts to use the service.

3. Your content

Your organization's content is yours. You grant us the limited license needed to host, process, transmit and display it in order to run the service — including delivering the pages and documents you choose to send to others. We claim no other rights in it. You are responsible for having the rights to the content you upload and for its legality.

4. Collaboration between organizations

When you share work with, invoice, or otherwise engage another organization through the service, you understand that: (a) the specific shared data described in the product becomes visible to them; (b) documents you deliver (such as invoices) become part of their records as well as yours, and their copy persists like any delivered document would; and (c) either side may end a collaboration, after which each side retains its own copy of its own data. You are responsible for what you choose to share.

5. Money

We are not a payment processor, money transmitter, bank or escrow service. Payments between you and your customers run entirely on the third-party accounts you connect; those providers' terms, fees, holds and disputes are between you and them. The service records transactions for bookkeeping; it does not hold, transmit or guarantee funds. Nothing in the service is accounting, tax or legal advice.

6. Acceptable use

You agree not to:

• break the law, or use the service to defraud, harass, or deceive (including impersonating another business);
• send spam through any surface of the service (messaging, forms, invoices, SMS or email you connect);
• probe, overload, or circumvent security or rate limits, or access data you are not authorized to access;
• resell or misrepresent the service as your own;
• upload malicious code or content you have no right to use.

We may suspend or terminate accounts that violate these rules. Where practical, we'll warn first; for serious abuse we may act immediately.

7. AI features

AI features run against provider accounts you connect and act within the permissions you grant. You are responsible for reviewing AI-prepared output before relying on it or sending it. Agent actions are attributed and logged; you are responsible for the agents you enable and the reach you give them.

8. Availability, changes, termination

We aim for high availability but the service is provided without uptime guarantees. We may change or discontinue features; if we ever discontinue the service materially, we will give reasonable notice and a window to export your data. You may stop using the service and delete your account at any time; your data remains exportable beforehand.

9. Disclaimers and liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL; AND OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO ONE HUNDRED US DOLLARS (USD $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

10. Indemnity

You will indemnify us against claims arising from your content, your use of the service in violation of these terms, or your dealings with your customers and counterparties.

11. Governing law and disputes

These terms are governed by the laws of the jurisdiction in which the Coordinator operating entity is registered, excluding conflict-of-law rules, and disputes will be resolved in that jurisdiction's courts, unless mandatory consumer law in your country of residence provides otherwise. We'll name the jurisdiction here once the entity's registration completes (see section 12).

12. Changes to these terms

If we change these terms materially, we'll notify you in the product or by email before the change takes effect. Continued use after the effective date is acceptance. Questions: support@coordinator.one.