Tickets, projects, contracts and billing — without the tool sprawl
Small MSPs and IT firms run recurring contracts, urgent requests and project work simultaneously — usually across a PSA, a ticket tool, a CRM and QuickBooks. Coordinator is one free system for the business side of IT.
Free. No card. About two minutes to set up.
The tools built for MSPs cost per tech per month and take quarters to implement.
Quick fixes and after-hours calls that never make it to an invoice.
What's covered, what's billable, what's up for renewal — spread across PDFs.
Requests become tracked work, from any door
A client emails, uses the portal, or hits the chat widget on your site — the request becomes an activity from your triage template, assigned and prioritized, with the conversation attached.
- Portal and website chat land in one team inbox
- Message → task in one click, provenance attached
- 'Waiting on client' pauses the clock visibly
Break-fix, projects and contracts on one board
Urgent tickets, migration projects and recurring maintenance live as typed work with different templates and stages. Client sign-off gates project completion; the contract record gates what's billable.
- Recurring maintenance spawns itself on schedule
- Contracts and SOWs as typed records linked to the client and the work
- Granular permissions: techs see their clients' work, not your books
Hours flow to invoices; contracts sweep themselves
Timers run per ticket with rates frozen at entry. Monthly contracts generate their invoices automatically and sweep the month's billable time on — the unbilled leak, plugged.
- Retainers with auto-swept overage hours
- Per-client profitability: contract revenue vs. actual hours burned
- Hosted invoices paid by card on your own rails
Clients see status without calling
Portals answer 'is it fixed yet?'; business clients on the network see shared project status live from their own workspace, and their sign-off closes the work.
- Live shared projects for migrations and rollouts
- Your invoice lands in their books — enterprise clients love that
- Every device, credential note and runbook as records on the client
The pieces, mapped to your business
Tickets, projects and recurring maintenance with templates
Contracts, retainers with swept hours, per-client margin
Website widget, portal inquiries, one team inbox
Runbooks, SOWs, network docs filed per client
Business clients follow work live; invoice→bill
Timers per ticket, rates frozen, nothing unbilled
Asked by businesses like yours
No — no remote monitoring, patching or agent deployment. Coordinator replaces the business layer: PSA-style ticketing-as-work, contracts, time and billing. Keep your RMM for the machines.
Due dates, waiting-state visibility and response reporting cover most small-MSP promises today; formal SLA timers with escalation are on the roadmap alongside our Queues feature.
Per module, per legal entity, per activity type, per contact category — a tech can see exactly their clients' work and none of the finances. Read-only roles never see an edit button.
Run this month's contracts here
Free for every tech — and the after-hours fix finally makes it onto the invoice.
Free. No card. About two minutes to set up.